Complaints Policy

How to make a complaint 

It is always our intention to provide a first-class standard of service. However, if you have any cause for concern or wish to make a complaint, you should contact: 


7 Pullman Court 

Great Western Road 


GL1 3ND 

Telephone: 0344 274 0277  

Email:  [email protected] 

If you remain dissatisfied with the way in which your complaint has been handled, or you have not received a final response within eight (8) weeks, you may have the right to refer your complaint to the Financial Ombudsman Service at: 

The Financial Ombudsman Service  

Exchange Tower 


E14 9SR 

Telephone Number: (0800) 0234 567 or (0300) 1239 123

Email: [email protected]

You can also visit their website at for further information. 

Whilst we are bound by the decision of the Financial Ombudsman Service, you are not. Following this complaint procedure does not affect Your right to take legal action.