How to make a complaint
It is always our intention to provide a first-class standard of service. However, if you have any cause for concern or wish to make a complaint, you should contact:
Compass
7 Pullman Court
Great Western Road
Gloucester
GL1 3ND
Telephone: 0344 274 0277
Email: [email protected]
If you remain dissatisfied with the way in which your complaint has been handled, or you have not received a final response within eight (8) weeks, you may have the right to refer your complaint to the Financial Ombudsman Service at:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone Number: (0800) 0234 567 or (0300) 1239 123.
Email: [email protected]
You can also visit their website at www.financial-ombudsman.org.uk for further information.
Whilst we are bound by the decision of the Financial Ombudsman Service, you are not. Following this complaint procedure does not affect Your right to take legal action.
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