Compass wins Feefo Platinum Trusted Service Award 2023

Compass wins Feefo Platinum Trusted Service Award 2023, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.

Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2022.

Karen Stacy, Managing Director at Compass commented: “We’re delighted to receive a Platinum Trusted Service Award from Feefo. But we couldn’t have done it without you, our customers, so we’d like to take this opportunity to thank each and every one of you for sharing your ratings and reviews with Feefo. This award is another vote of confidence in our brand from our customers. It means a lot to us because it’s based on your honest, valuable feedback and, ultimately, keeping you happy is why we come to work each day.”

Congratulating Compass, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.

The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

A particular congratulations to Compass for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”

About Compass

Compass are a specialist provider of holiday caravan and residential park home insurance. Our experience in the park industry spans more than 40 years, so you can be sure that your property is in safe hands.

Our knowledgeable and friendly team are based in the historic city of Gloucester, and we’re proud to boast some of our staff being the longest-serving team members in the business.

Compass is a leading and trusted brand. In fact we are the only insurance provider to work in unique alliance with BH&HPA (the trade association representing holiday and residential park businesses in the UK).

To insure your happy place or your park home look no further than Compass – we’re a company who truly understand your unique requirements.

About Feefo

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,000 brands, Feefo is the world’s largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.

With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.